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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julie Scott

April 19, 2025

5  out of  5
rating by Julie Scott
"Tina Hughson is a pleasure to work with in this office. She’s friendly, offers excellent customer service, and is always willing to help."
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Ariana Russell

April 18, 2025

5  out of  5
rating by Ariana Russell
"I recently had the pleasure of having Waldy Pena assist me and I couldn't be more satisfied with the experience. Waldy was incredibly helpful, patient, and knowledgeable throughout the entire process. He took the time to explain all my coverage options clearly and made sure I found the best policy to fit my needs and budget. Highly recommend reaching out to him if you're in need of great service!"
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Jj Reyes

April 18, 2025

5  out of  5
rating by Jj Reyes
"Waldy is a true professional and a pleasure to work with. He made the entire insurance process smooth and stress-free, answering all my questions with patience and clarity. It’s clear he takes pride in his work and genuinely wants the best for his clients. Whether it was helping with policy details or providing quick follow-up, Waldy delivered top-tier service every step of the way. I highly recommend reaching out to him if you want someone reliable, friendly, and knowledgeable on your side."
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Leah Reyes

April 18, 2025

5  out of  5
rating by Leah Reyes
"I can’t say enough great things about Waldy at State Farm. From the very first interaction, he was professional, knowledgeable, and incredibly helpful. He took the time to explain all of my options in a clear and friendly way, making sure I felt comfortable and confident in my choices. Waldy truly goes above and beyond—he’s responsive, patient, and genuinely cares about his clients. It’s rare to find someone who combines such excellent customer service with deep expertise. State Farm is lucky to have him!"
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Deven Reyes

April 17, 2025

5  out of  5
rating by Deven Reyes
"Jose was very professional, understanding to say the least. Cooperative and absolutely went above and beyond to help me. I am so appreciative to have spoken with him today!"
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Clevon Knight

April 16, 2025

5  out of  5
rating by Clevon Knight
"Quick service and friendly staff"
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DanaEvan FD

April 16, 2025

5  out of  5
rating by DanaEvan FD
"Jose was an absolute gentleman to deal with and highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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angel thompson

April 16, 2025

5  out of  5
rating by angel thompson
"Phillip Williams has been my agent at State Farm for almost 8 years, and I couldn’t be more pleased with his service. He’s always professional, helpful, and quick to respond whenever I have questions or need support. It’s clear he genuinely cares about his clients, and that kind of service is rare these days. Highly recommend!"
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Violeta Villegas

April 10, 2025

5  out of  5
rating by Violeta Villegas
"Today, Mari made sure I was all set and wouldn’t miss a payment, even as she was getting ready to leave on vacation. She went above and beyond, like she always does. She even made sure I knew I could reach out to her coworkers if I needed anything while she was away. She’s amazing—reliable, thoughtful, and genuinely cares. I’m so happy to be part of the State Farm family, especially with someone like her on my side.🥰 Have a great vaca🌴Mari🥰"
We responded:
"Thank you so much for the kind words, Violeta! We appreciate your business and loving having you as a part of our State Farm family! "
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Nichole Torchio

April 10, 2025

5  out of  5
rating by Nichole Torchio
"Mari is extremely helpful and professional! In a world of "requiring to reach out to your agent" I love their flexibility with communication and interacting by text!"
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Gloria Vidal

April 9, 2025

5  out of  5
rating by Gloria Vidal
"Yamileth is very nice and friendly. I love to talk to her because she’s very clear in the resolution of my concerns"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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David DePuy

April 8, 2025

4  out of  5
rating by David DePuy
"Tina , was very helpful and courteous got back to me when she said and helped me with all my insurance needs. I would recommend her to anybody."
We responded:
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs!"
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ORLANDO ZALAZAR

April 7, 2025

5  out of  5
rating by ORLANDO ZALAZAR
"Mari provided an excellent and caring service to me by listening and understanding my concerns. Mari addressed my concerns with her supervisor and obtained a great solution for my needs. I highly recommend Mari and her team without hesitation and reservations! Thank you Mari!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Juan Tineo

April 7, 2025

5  out of  5
rating by Juan Tineo
"Muy satisfecho. Gracias."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Michelle Watch

April 6, 2025

5  out of  5
rating by Michelle Watch
"I’ve had State Farm for years and have been very satisfied with their service, quality and prices. Mari at Phillip Williams agency in New Windsor was extremely helpful as we worked to bundle our auto, life and home policies. Mari responded quickly to our questions, and the turnaround for new policies was a quick process as well. She was courteous and professional and extremely easy to work with. Mari went out of her way to un-complicate the process. I would highly recommend her as a very responsive agent to work with for various insurance policies, having excellent customer service skills. Mari’s the best!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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David Depuy

April 5, 2025

5  out of  5
rating by David Depuy
"Tina was kind and very helpful"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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JoAnn Macri

April 4, 2025

5  out of  5
rating by JoAnn Macri
"I needed an insurance policy immediately and shopped around for an agent, not knowing anyone local. I went with an agency that was highly rated and whose review comments were sound. My agent, Jose, exceeded any and all expectations. He was friendly, knew what he was talking about and what I needed, and made the whole process, well, enjoyable. I didn’t expect that! He found me the policy coverage I needed and expeditiously got my documents to me. We were done before I knew it, and I do not regret one thing about the whole procedure. The agency is local, it is easy to contact a real person on the phone or by text, and the agent never made me feel like he was doing me a favor (trauma comment from previous company). Thanks you all at Phillip Williams State Farm Agency!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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JIJ809

April 4, 2025

5  out of  5
rating by JIJ809
"I've had the pleasure of working with Tina Hughson for the past few weeks. She is professional, responsive, honest, friendly and helpful! Just want to say...Thank you Tina, for your excellent service, patience and consideration of my insurance needs!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Charmain Devereaux

April 3, 2025

5  out of  5
rating by Charmain Devereaux
"Today I had the most exceptional customer service experience speaking with my State Farm agent, José Marín, at the New Windsor, NY office. My mom had recently passed away, and I needed guidance on transferring title of her out-of-state car and insuring it. What would normally be a typical transaction was also for me an emotional one. José took me step by step for what was needed from a practical standpoint, was professional, and well-informed. But more than that, he offered a personal, reassuring concern for what I was dealing with. Professional and compassionate—José is truly an exceptional example of an invaluable businessman and human being. I can't recommend him enough for handling your insurance needs—and State Farm, I hope you appreciate how invaluable he is. With my sincere thanks."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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yadira Lazo

March 31, 2025

5  out of  5
rating by yadira Lazo
"Very professional! Thank you Jose Marin for my quote 😊 They really take the time and care for their clients."
We responded:
"Thank you, Yadira! "
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S M

March 31, 2025

5  out of  5
rating by S M
"Needed to add a car to my policy. Jose Marin came through in the clutch. Quick, accurate and made sure everything was correct before completing the transaction. Spot on. The Phillip Williams team is the best."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chris C

March 31, 2025

5  out of  5
rating by Chris C
""Effortless and efficient! I secured both my home and auto insurance policies in just one day. The process was fast and incredibly straightforward, making it a hassle-free experience. Highly recommended Jose for anyone looking for quick and reliable service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Luba Palomba

March 27, 2025

5  out of  5
rating by Luba Palomba
"I would recommend State Farm Insurance Company in Vails Gate to anyone who needs it...I spoke to an agent called Jose Marin who was not only courteous but also friendly and professional in his service. He had answered every question and had explained in details what I needed to know to make the right decisions."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Chris Butterworth

March 26, 2025

5  out of  5
rating by Chris Butterworth
"Jose Marin, has handled everything from bringing us on with State Farm, to sending replacement cards, to going above and beyond assisting me with a DMV issue. I couldn’t recommend him enough, 5 star customer service. Jose goes above and beyond to help with all of you insurance needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Navlin Suckra

March 25, 2025

5  out of  5
rating by Navlin Suckra
"Quick response, professional and friendly service. I am very pleased.."
We responded:
"Thank you, Navlin! "